Privacy Policy

1. Introduction

Dispo Products is committed to protecting the privacy of our customers, suppliers, and website visitors. This Privacy Policy explains how we handle your personal information in compliance with data protection laws, including South Africa’s Protection of Personal Information Act (POPIA) and other applicable global regulations.

By using our website or services, you agree to the collection and use of your information as described in this policy.

2. Information We Collect

We collect the following types of personal and business information:

2.1. Directly Provided Information
When you interact with us (e.g., purchasing products, requesting quotes, or contacting customer support), we may collect:

  • Full name and contact details (email, phone number, address).
  • Business name, registration number, and industry type.
  • Billing and payment information.
    Communication records (emails, chat messages, etc.).

2.2. Automatically Collected Information
When you visit our website, we may collect data through cookies and analytics tools, including:

  • IP address and browser type.
  • Device information (operating system, screen size, etc.).
  • Browsing behavior (pages visited, time spent, etc.).

3. How We Use Your Information

We use the collected data for:

  • Processing orders, invoices, and deliveries.
  • Providing customer support and responding to inquiries.
  • Improving our website, services, and customer experience.
  • Marketing purposes (only if consent is given).
  • Ensuring legal compliance and security.

4. Legal Basis for Processing

We process personal data under the following legal grounds:

  • Contractual Obligation: When fulfilling orders or service agreements.
  • Legitimate Interest: To improve customer experience and business operations.
  • Legal Compliance: When required by law.
  • Consent: When you opt-in to receive marketing communications.

5. How We Protect Your Data

We take stringent security measures, including:

  • Secure servers with encryption.
  • Limited access control for employees.
  • Regular security audits and vulnerability assessments.

6. Data Retention Policy

We retain your information for as long as necessary to:

  • Fulfil contractual obligations.
  • Comply with legal and tax requirements.
  • Support our business operations.

7. Sharing and Disclosure of Information

We do not sell, rent, or share your personal information except in the following cases:

  • Third-Party Service Providers: Payment processors, shipping partners, and IT support teams.
  • Legal Obligations: If required by law enforcement or regulatory authorities.
  • Business Transfers: In case of a merger, acquisition, or sale of company assets.

8. Your Rights and Choices

You have the right to:

  • Access, update, or delete your personal information.
  • Withdraw consent for marketing communications.
  • Request a copy of your stored data.
  • To exercise these rights, contact us at admin@dispoproducts.co.za

9. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. You can manage cookie settings via your browser.

10. Contact Us

For privacy-related concerns, reach out to: